At PR Pallets, we are committed to protecting your privacy and handling your personal data responsibly and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and company name (if applicable) provided through our enquiry forms or direct communication.
• Transactional Data: Details of purchases or sales, including payment and delivery information.
• Technical Data: IP address, browser type, and usage data collected via cookies (see below).

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes.
• Process orders and payments.
• Improve our services and website.
• Comply with legal obligations.
• For marketing purposes (you may opt out at any time)

We do not sell or share your personal data with third parties for marketing purposes.

3. Lawful basis for processing

There are various bases on which we may use or process your personal information:

• Consent: Where you have provided your consent, we may use and process your information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you. You can withdraw your consent at any time by contacting us on as set out under “Your Rights” below, or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
• Contractual performance: We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.
• Legitimate interests: We may use and process your personal information where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
• Legal obligation: We may process your personal information to comply with our legal requirements.

4. How long do we keep information for?

We do not retain personal information in an identifiable format for longer than is necessary.

If we have a relationship with you, we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.

f you have any complaint in relation to our use of your data you have the right to lodge a complaint with the Information Commissioner’s Office. For contact details see https://ico.org.uk/global/contact-us/.

5. Cookies

Our website uses cookies to improve user experience and analyse site traffic. You can adjust your cookie preferences in your browser settings.

6. Data Security

We take appropriate measures to protect your personal data against unauthorised access, alteration, or loss.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where applicable.

To exercise your rights, contact us at: [Insert contact email or phone number]

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

‍